How We Handle Complaints
We follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
- 1. Acknowledged within 24 hoursYou get an email with a reference number as soon as you send the form, and a reply from a person within a day.
- 2. Resolved within 15 daysThe Grievance Officer looks into it, tells you what was done and why. Privacy requests are answered within 30 days.
- 3. Appeal if you disagreeYou can appeal to the Grievance Appellate Committee set up by the Government of India within 30 days of our decision.
- 4. Personal data complaintsAfter using our process, you can also complain to the Data Protection Board of India.
Quick Answers
- Someone asked me to pay for a MigRizo jobDo not pay. MigRizo and genuine employers never charge talent. Report it here and we will look into it first.
- How do I close my account?Choose Help with my account above and tell us. We delete or anonymise your data within 30 days.
- How do I change my profile?Sign in and edit it from your dashboard. Our team re-checks anything that affects verification.
Read how we handle your data in the Privacy Policy and the rules for using MigRizo in the Terms of Use.